Refund Policy

Fees for one-time digital purchases are generally non-refundable once the purchased product, report, content, or service has been generated, delivered, or made available to you.

If a verified technical problem prevents you from receiving or accessing a purchased product, email [email protected] so we can investigate the issue and determine whether a refund or other remedy is appropriate.

Subscriptions may be cancelled at any time by emailing [email protected]. Cancellation takes effect at the end of the current paid billing period, and access generally continues until that date.

Cancellation stops future recurring charges. It does not automatically refund amounts already paid. Fees already charged are generally non-refundable, except where required by applicable law or approved by Savetopod following a case-by-case review.

Refund requests may be considered if submitted within ten (10) days of the relevant payment date. Requests are reviewed case by case and approval is at Savetopod’s discretion, except where applicable law requires otherwise.

Requests submitted more than ten (10) days after the relevant payment date will generally not be honored.

• A verified technical failure that prevented delivery or access;
• A duplicate charge;
• An unauthorized transaction, subject to reasonable verification; or
• Other circumstances required by applicable law.

The following circumstances generally do not qualify for a refund:

• The service or digital content has already been delivered or made available;
• You changed your mind after purchase;
• You forgot to cancel before a subscription renewal;
• You did not use the service during the applicable billing period; or
• You cancelled after a charge had already been processed.

Email [email protected]. Do not rely on third-party websites or unofficial contact information.

Please include your Savetopod account email, transaction ID or payment receipt if available, the purchase or subscription involved, and a clear explanation of your request.

We generally review and process refund requests within ten (10) business days after receiving the required information.

If a refund is approved, funds will be returned to the original payment method where reasonably possible. The time for the refund to appear may depend on your bank, card issuer, payment processor, or other financial institution.

If you believe you were charged incorrectly, please email [email protected] before initiating a chargeback or payment dispute whenever possible. We will review the issue through our support process. This policy does not limit rights or remedies that cannot be waived under applicable law.